Before applying to this job please make sure that your Contact Information is up to date in your Dayforce profile. It is important you do this otherwise you will not be able to be progressed through...
Whitbread has a big growth strategy, and our Commercial Data Operations team is critical to ensuring the initiatives are implemented to support all six pillars for Whitbread’s growth plan.
As a Business Lead you will support the development and delivery of a pipeline of change for Premier Inn’s hotel management system (Opera Cloud).
You’ll become the Hotel Management System, “subject matter expert”, acting as the focal point for the introduction of new functionality through the management and prioritisation of a development backlog.
Please note this is a 15 Month Secondment.
Grade: B17
Location: Dunstable
Why you’ll love it here
Healthcare: BUPA healthcare
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
Bonus: Up to 30% company performance related bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll do
You will provide guidance and support to teams across Operations and Support Centre in identifying and applying the most effective solutions to problems encountered with the HMS.
You will facilitate and drive a culture of continuous improvement, focusing not only on documenting and maintaining current processes, but also constantly exploring and acting on opportunities to improve process quality and efficiency.
You will provide sufficient structured feedback loops to embed best practice and capture/evolve new ideas from key stakeholders to develop and refine new processes that enable more efficient and effective ways of working.
What we need
A broad understanding of the business processes supported by Central
Reservation Systems and Property Management Systems.
Good understanding of Opera Cloud
Experience of the Premier Inn business or general hospitality experience
Knowledge of key procedures and standards for the Premier Inn business or hospitality
Experience in working within teams delivering change/continuous improvement
Strong fact-gathering and research skills, with strong attention to detail
Strong problem-solving skills
Strong people and communication skills, with ability to build and maintain strong relationships with stakeholders.
Be part of the Commercial Team
Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you’re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we’ll welcome you in.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 1467-4335
Advertised: 04 Sep 2024
